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Privacy Policy

Last updated: 17 August 2026

PitchTech (Pty) Ltd trading as Pitch Social (“Pitch Social”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the rights available to you.

This policy should be read together with our Cookie Policy and Terms and Conditions.

Responsible business: PitchTech (Pty) Ltd trading as Pitch Social
Address: 29 Dunkirk Road, Salt Rock, South Africa
Privacy contact: [email protected]

1. Scope of this Privacy Policy

This Privacy Policy applies when you:

  • visit the Pitch Social website;

  • make a booking or enquiry;

  • contact us through a website form;

  • contact us by email, telephone, social media or another communication channel;

  • enquire about or attend a Pitch Social session, activation or event;

  • subscribe to communications where available; or

  • otherwise provide personal information to us.

We process personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

2. Personal information we may collect

Depending on your interaction with Pitch Social, we may collect information such as:

  • name and surname;

  • email address;

  • telephone or mobile number;

  • company or organisation name;

  • booking information;

  • group size;

  • event or activation requirements;

  • information contained in an enquiry or message;

  • communication preferences;

  • correspondence with Pitch Social;

  • IP address;

  • browser and device information;

  • website usage information;

  • approximate location information;

  • cookie and consent preferences; and

  • any other information you choose to provide to us.

We aim to collect only personal information that is reasonably necessary for a legitimate purpose.

3. How we collect information

We may collect information:

  • directly from you;

  • through booking and enquiry forms;

  • when you communicate with Pitch Social;

  • when you attend or participate in an event or session;

  • automatically through website technologies;

  • through cookies and similar technologies; or

  • through service providers involved in providing a service you requested.

4. Why we process personal information

We may process personal information to:

  • respond to enquiries;

  • process and manage bookings;

  • communicate with you about a booking, session or event;

  • assist with group and corporate enquiries;

  • plan private or corporate activations;

  • provide customer support;

  • operate and secure the website;

  • improve our services and website;

  • maintain appropriate business records;

  • manage our relationship with customers and prospective customers;

  • comply with legal and regulatory obligations;

  • prevent fraud, abuse or security incidents; and

  • send marketing communications where permitted.

5. Lawful grounds for processing

Depending on the circumstances, personal information may be processed because:

  • you have consented to the processing;

  • processing is necessary to take steps requested by you;

  • processing is necessary to perform an agreement with you;

  • we have a legal obligation;

  • processing protects a legitimate interest; or

  • another lawful ground applies under POPIA.

6. Direct marketing

Pitch Social may send promotional or marketing communications where legally permitted.

Where consent is required for electronic direct marketing, we will obtain the appropriate consent.

You may unsubscribe at any time by:

  • using an unsubscribe facility contained in the communication, where available; or

  • contacting us at [email protected].

Stopping marketing communications will not prevent us from sending necessary communications relating to an enquiry, booking, payment, event or other existing relationship.

7. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate, while others may support preferences, analytics or other optional functionality.

More information is available in our Cookie Policy.

8. Sharing personal information

Pitch Social does not sell personal information.

We may share personal information with trusted service providers where reasonably required to operate the business or provide services to you.

These may include:

  • website hosting providers;

  • IT and technical service providers;

  • booking and form providers;

  • email and communication providers;

  • payment providers;

  • analytics providers;

  • professional advisers;

  • event and operational service providers; and

  • government, regulatory or law-enforcement bodies where disclosure is legally required.

Service providers acting on our behalf are expected to process information only for authorised purposes and to apply appropriate safeguards.

9. International processing

Some service providers may process or store information outside South Africa.

Where personal information is transferred internationally, Pitch Social will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate safeguards are in place.

10. Information security

Pitch Social takes reasonable technical and organisational measures to protect personal information from:

  • loss;

  • unauthorised access;

  • misuse;

  • alteration;

  • unauthorised disclosure; and

  • destruction.

No online system can be guaranteed to be completely secure. We nevertheless take reasonable measures appropriate to the information and the risks involved.

11. Retention of personal information

We retain personal information only for as long as reasonably necessary for:

  • the purpose for which it was collected;

  • an ongoing customer or business relationship;

  • legal or regulatory requirements;

  • accounting or administrative requirements; or

  • establishing, exercising or defending legal rights.

Where information is no longer required, it may be deleted, destroyed or appropriately de-identified.

12. Your privacy rights

Subject to applicable law, you may request that Pitch Social:

  • confirms whether we hold personal information about you;

  • provides access to your personal information;

  • corrects inaccurate information;

  • updates incomplete information;

  • deletes information that we are no longer entitled to retain;

  • records an objection to certain processing;

  • stops certain processing where applicable; or

  • updates your marketing preferences.

We may request reasonable information to verify your identity before acting on a privacy request.

Privacy requests can be sent to:

[email protected]

13. Children’s information

Pitch Social does not intentionally use its website to collect personal information directly from children without appropriate authorisation where this is required by law.

Where a parent, guardian or competent person provides information concerning a child, only information reasonably necessary for the relevant booking or service should be provided.

If you believe a child’s information has been provided improperly, please contact us at [email protected].

14. Security incidents

If we become aware of a security compromise affecting personal information, we will take reasonable steps to investigate, contain and respond to the incident and will make notifications where required by applicable law.

15. Third-party websites and social media

Our website may contain links to external websites and social-media platforms.

Pitch Social does not control those third-party platforms.

Their own privacy policies and terms apply when you use their services.

16. Changes to this Privacy Policy

Pitch Social may update this Privacy Policy to reflect changes in:

  • our services;

  • our website;

  • our processing activities;

  • technology; or

  • applicable legal requirements.

The current version will be published on this page.

17. Contact Pitch Social

For privacy-related enquiries or requests:

PitchTech (Pty) Ltd trading as Pitch Social
Email: [email protected]
Address: 29 Dunkirk Road, Salt Rock, South Africa

18. Complaints

If you believe your personal information has been processed contrary to applicable privacy law, you may raise the concern with Pitch Social at [email protected].

You may also lodge a complaint with the Information Regulator (South Africa) through its applicable complaints process.

The Information Regulator currently provides a dedicated POPIA complaints contact channel for complaints concerning personal-information violations.

We encourage you to contact Pitch Social first so that we have an opportunity to investigate and address your concern.

Related policies

Cookie Policy

Terms and Conditions