Terms and Conditions

Last updated: 17 August 2026

These Terms and Conditions govern your use of the Pitch Social website and, where applicable, your booking, enquiry or participation in a Pitch Social golf simulation session, activation or event.

By using the website, submitting a booking or enquiry, or participating in a Pitch Social experience, you agree to these Terms and Conditions to the extent permitted by applicable law.

Please also read our Privacy Policy and Cookie Policy.

1. About Pitch Social

Pitch Social is operated by:

PitchTech (Pty) Ltd trading as Pitch Social
Address: 29 Dunkirk Road, Salt Rock, South Africa
Email: [email protected]

Pitch Social provides golf simulation experiences for individuals, groups, corporate events, private events and activations.

Pitch Social operates as a pop-up concept and locations, dates, session formats and availability may vary.

2. Website use

You may use this website for lawful purposes including:

• learning about Pitch Social;

• viewing available experiences and packages;

• submitting booking requests;

• submitting enquiries;

• contacting Pitch Social; and

• obtaining information about events and activations.

You may not:

• use the website unlawfully;

• attempt to gain unauthorised access to the website or connected systems;

• deliberately disrupt website operation;

• introduce malicious software;

• misuse forms or communication facilities; or

• copy or commercially exploit website content without permission.

3. Quotations

Unless otherwise stated in writing, quotations issued by Pitch Social are valid for 14 days from the date of issue.

A quotation does not constitute a confirmed booking until the required deposit has been received and Pitch Social has confirmed the booking.

4. Bookings and confirmation

A 50% deposit is required to secure a booking unless Pitch Social agrees otherwise in writing.

A booking is officially confirmed once:

1. the required deposit has been received; and

2. Pitch Social has issued confirmation of the booking.

Submitting an enquiry alone does not constitute a confirmed booking.

You are responsible for providing accurate booking information, including:

• contact details;

• number of participants;

• event information;

• requested date and time;

• session type; and

• any relevant requirements.

Pitch Social may contact you to clarify details before confirming a booking.

5. Payment

Pitch Social currently accepts payment by Electronic Funds Transfer (EFT).

Additional online payment methods or payment gateways may be introduced in future.

Payment instructions will be provided with the relevant quotation, invoice or booking confirmation.

Any applicable taxes or additional charges will be disclosed where required.

6. Cancellations

Customers should provide at least 48 hours’ notice when cancelling a booking.

Where a customer cancels a confirmed booking, Pitch Social may charge a 20% cancellation fee, subject at all times to applicable South African consumer law and the requirement that any cancellation charge be reasonable in the circumstances.

Where a deposit has already been paid, any refundable balance will be calculated after applying the applicable cancellation charge.

South African consumer law permits a supplier to impose a reasonable cancellation charge for certain advance reservations or bookings, with reasonableness depending on the circumstances.

Nothing in these Terms removes any statutory cancellation or refund right that cannot lawfully be excluded.

7. Rescheduling

Bookings may be rescheduled subject to:

• availability;

• reasonable notice;

• operational requirements; and

• any costs already reasonably incurred for the original booking.

Pitch Social will make reasonable efforts to accommodate rescheduling requests.

8. No-shows

Where a customer or group does not attend a confirmed booking without cancellation or reasonable notice, Pitch Social may charge up to 100% of the confirmed booking or invoice value, subject to applicable consumer law and the circumstances of the booking.

9. Corporate and event bookings

Corporate events, private functions and larger group bookings are currently subject to the same general cancellation and booking principles unless different terms are expressly agreed in writing for a particular event.

Event-specific quotations or confirmations may include additional operational requirements.

10. Pitch Social cancellations or changes

Pitch Social may need to cancel, postpone, relocate or reschedule a session or activation because of circumstances such as:

• equipment failure;

• venue availability;

• technical problems;

• safety concerns;

• operational requirements;

• events outside our reasonable control; or

• other circumstances that make the session impractical or unsafe.

Where Pitch Social cancels a confirmed paid booking and an appropriate alternative cannot be provided, the customer will be offered an appropriate remedy in accordance with applicable law and the circumstances of the booking.

11. Attendance and arrival

Participants should arrive at the time communicated for their booking.

Late arrival may reduce the available playing time where another booking follows immediately afterwards.

Pitch Social cannot guarantee that a session can be extended because a participant or group arrives late.

12. Golf simulation experience

Pitch Social provides a simulated golf environment using technology designed to track and display aspects of gameplay and performance.

Simulator data should be treated as part of the entertainment, training and gameplay experience.

Actual outdoor golf performance may differ because of environmental, equipment, course and other variables.

13. Equipment

Pitch Social provides:

• a limited selection of golf clubs;

• left-handed clubs; and

• golf balls.

Players are welcome to bring and use their own golf clubs.

Availability of particular club types, sizes or configurations cannot always be guaranteed.

No specific footwear or clothing requirements currently apply, but participants should wear clothing and footwear suitable for safe physical activity.

Participants must:

• use equipment only for its intended purpose;

• follow staff instructions;

• take reasonable care of equipment and facilities;

• avoid deliberate or reckless damage; and

• report damaged or unsafe equipment to a staff member.

A participant may be responsible for damage caused by deliberate, malicious, reckless or otherwise legally actionable conduct, subject to applicable law.

14. Important safety notice

Golf involves physical movement and swinging golf clubs.

Participants must take reasonable care while using the simulator area.

In particular:

• only the active player should enter the designated hitting or swing area;

• other participants should remain clear of the player’s swing;

• clubs must not be swung outside the appropriate playing area;

• participants must follow staff and venue safety instructions;

• damaged equipment should not be used; and

• participants should stop playing if they believe equipment or the area is unsafe.

Participants are responsible for considering whether they are physically able to participate safely.

Pitch Social may stop or restrict participation where behaviour creates an unreasonable safety risk.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Additional venue- or activity-specific safety requirements may be communicated where necessary.

15. Children and minors

Pitch Social currently has:

• no specified minimum age to participate;

• no specified minimum age for participation without adult supervision; and

• no separate standard requirements for children’s parties or junior sessions.

However, Pitch Social reserves the right to apply reasonable supervision or safety requirements where necessary for a particular participant, venue or event.

Parents, guardians and accompanying adults remain responsible for appropriate supervision where reasonably required.

16. Alcohol

Alcohol arrangements are venue- and function-specific.

Whether alcohol:

• is supplied;

• is available for purchase;

• may be brought onto the premises; or

• is subject to additional restrictions

will depend on the relevant venue and event.

All applicable licensing laws, venue rules and age restrictions apply.

Pitch Social or venue staff may restrict participation where intoxication or impairment creates a safety risk.

17. Conduct

Pitch Social is designed as an inclusive social environment.

Participants must behave reasonably and respectfully towards:

• staff;

• other participants;

• venue personnel; and

• property.

Pitch Social may refuse or terminate participation where a person:

• acts violently or threateningly;

• deliberately damages property;

• seriously disrupts other participants;

• ignores reasonable safety instructions;

• behaves unlawfully; or

• creates an unreasonable risk to others.

Where participation is terminated because of serious misconduct, any refund will be considered subject to applicable law and the circumstances.

18. Promotions and offers

Promotions may be subject to:

• specific dates;

• availability;

• capacity limitations;

• redemption rules; and

• additional promotional conditions.

Unless otherwise stated, promotions cannot be exchanged for cash.

Pitch Social may amend or withdraw a promotion where reasonably necessary, subject to applicable consumer law.

19. Website information

We aim to keep information on the Pitch Social website accurate and current.

However:

• availability may change;

• photographs may be illustrative;

• venues may differ between activations;

• session formats may evolve; and

• temporary technical errors may occur.

Where there is a material difference affecting a confirmed booking, Pitch Social will take reasonable steps to communicate with the affected customer.

20. Intellectual property

Unless otherwise indicated, the content of the Pitch Social website—including branding, graphics, text, photographs, layout and other materials—is owned by or licensed to Pitch Social.

You may view and use the website for personal and legitimate business-enquiry purposes.

You may not reproduce, distribute, modify or commercially exploit protected content without permission, except where permitted by law.

21. User-submitted information

When submitting a booking, enquiry or other communication, you confirm that:

• the information you provide is accurate to the best of your knowledge;

• you are entitled to provide it; and

• you will not knowingly submit unlawful or malicious content.

Personal information submitted through the website is handled in accordance with our Privacy Policy.

22. Third-party websites and services

The website may link to third-party websites, platforms or service providers.

Pitch Social does not control third-party websites and cannot guarantee their availability, content or security.

Your use of a third-party service may also be governed by that provider’s own terms and privacy policy.

23. Website availability

We do not guarantee uninterrupted access to the website.

The website may occasionally be unavailable because of:

• maintenance;

• hosting issues;

• security measures;

• software updates;

• technical faults; or

• circumstances outside our reasonable control.

24. Liability and statutory rights

Nothing in these Terms is intended to:

• remove a right that cannot lawfully be waived;

• exclude liability that cannot lawfully be excluded;

• avoid obligations imposed by the Consumer Protection Act or other applicable legislation; or

• impose an unfair, unreasonable or unjust term on a consumer.

To the extent permitted by law, Pitch Social will not be responsible for indirect or consequential loss arising solely from circumstances outside its reasonable control.

Any limitation of liability must be interpreted subject to applicable South African law.

25. Privacy

Pitch Social processes personal information in accordance with our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy.

26. Changes to these Terms

We may update these Terms from time to time to reflect changes to:

• the Pitch Social service;

• booking processes;

• website functionality;

• business operations; or

• applicable law.

The current version will be published on this page.

Changes will not retrospectively remove rights that have already arisen under an existing confirmed booking.

27. Governing law

These Terms are governed by the laws of the Republic of South Africa.

Nothing in this clause limits a consumer’s right to approach an appropriate regulator, ombud, tribunal or court where applicable.

28. Contact

Questions about these Terms can be directed to:

PitchTech (Pty) Ltd trading as Pitch Social
Email: [email protected]
Address: 29 Dunkirk Road, Salt Rock, South Africa

Related policies

Privacy Policy

Cookie Policy